Refund policy

Cancellation of order and Return of Goods and/or Services

7.1 Once Eco Sustainable House has received full payment of Your order, then subject to Your statutory rights under the Australian Consumer Law, You have no right and are unable to cancel, refund and/or modify Your order. Eco Sustainable House does not offer refunds simply in the event You change Your mind or make a wrong decision.

7.2 Notwithstanding clause 7.1, Eco Sustainable House agrees to replace any Goods purchased from Eco Sustainable House that have been wrongly described or do not otherwise meet the consumer guarantees contained in the Australian Consumer Law. You agree to contact Eco Sustainable House promptly after becoming aware of this. Should this occur, Eco Sustainable House may request proof of this alleged fault and/or defect as a condition of any refund.

7.3 Should You wish to make a claim relating to your product for (1) damaged in transport or (2) incorrect Goods received, this must be done within 24 hours of receiving your Goods by email. After confirming claims when receiving the returned Goods at our warehouse, we shall then promptly (a) re-supply the item(s) or (b) credit or refund the relevant invoice appropriately. Importantly it is always the customers responsibility to review the Goods received prior to their opening. Goods received, even in the event of incorrect supply, shall only be accepted back for re-supply or credit, if the Goods are unopened, undamaged & in their original condition.